KRISPI

Product

Unit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU) – MyGCC

The chatbot is flexible to be rebranded accordingly to client request such as for MyGCC, KRISPI is known as SITI.
It shortens the time taken by valuable human resources i.e. customer services representative to answer all inquiries from customers.
User are able to interact with KSM, JPA, JIM, JPJ and other departments link to the ChatBot uses by MyGCC hence the ChatBot are able to cater multiple department requirement and unlimited library.
The unique features of the ChatBot are the accuracy of responses it able to provide regardless inquiries are in the form of short form, typo error and hybrid language use by users.
Capable to come out with the best suggestion based on the keyword that user key in.
The chatbot provide lists of suggestions to make easier for users to drill down the question.
The chatbot able to provide the link to the necessary information / form required.
Able to link user to the person in charge for further enquiries by user.
The chatbot scored above 80% on user satisfaction.
The chatbot equipped with admin portal that are able to give suggestion on frequent questions to add in the knowledge base, generate graph and report based on the system usage, management of existing logs, maintain the knowledge base and many more.

Kementerian Sains, Teknologi & Inovasi (MOSTI)

The ChatBot is flexible to be rebranded accordingly to client request such as for THE NATIONAL COVID-19 IMMUNISATION PROGRAMME (PICK), KRISPI is known as AIDA which means ‘helper’.
The government adopting modern technology such as ChatBot and Artificial Intelligence to respond to predicted high queries and increase the effectiveness and efficiency of the current issues on the Covid-19 pandemic.
It’s also provided the latest news and information on the vaccination, including details of symptoms, checking their appointments, list of PPV, and how to protect yourself, and many more.
AIDA is capable to give better feedback and shorter “call-waiting time”.
AIDA is user-friendly that it can be viewed via smartphone.

UNIT PUSAT UNIVERSITI (UPU)

User are able to interact with BKPA and JPT department link to the ChatBot uses by UPUChat hence the ChatBot are able to cater multiple department requirement and unlimited library.
The ChatBot is user friendly that it can be viewed via smart phone, social media other than Unit Pusat Universiti (UPU) website.
The ChatBot able to store conversation with user for future analysis.
Other features in the UPU ChatBot are similar to what we have delivered previously to MyGCC.
The ChatBot is able to integrate with the client current system.
The ChatBot is flexible and customizable.

LEMBAGA PEMBIAYAAN PERUMAHAN SEKTOR AWAM (LPPSA)

KRISPI is rebranding as a LIA which stands for LPPSA Intelligent Assistant.
LPPSA is the statutory body tasked with administering housing loans for civil servants in the public sector.
Users can get more information on the Financing Process, Amount of Eligibility, Type of Financing, Eligibility Requirements, Calculation and Payment.
Support live agent handover with queue management. KRISPI also offers real-time interaction with a real person which means users can switch their conversation from ChatBot to live chat platform.
Support WhatsApp platform. Users can communicate with LIA ChatBot via the WhatsApp chat interface.
Support integration & customization via API integration adapters. KRISPI expands the functionalities via API integration which allows information sharing between different software components. For example, users can check their financial balance with one click.
LIA is user-friendly that it can be viewed via smartphone.